Canadian Taxes and Brokerage Fees

Shipping costs displayed in this shop for Canada do not include Canadian taxes and brokerage charges.

UPS Shipments

The following items and orders valued at USD $300 or more ship via UPS. All UPS shipments to Canada are subject to taxes and brokerage fees. The fees (taxes and brokerage combined) for product shipped into Canada are as follows. Please note these are estimates and are based on the current exchange rate:

  • Model D Indoor Rower: around CAD $200
  • Model E Indoor Rower: around CAD $265
  • SkiErg: around CAD $140
  • Floor Stand: around CAD $75
  • Indoor Rower and BikeErg Floor Mats: around CAD $38
  • BikeErg: around CAD $230

These fees are payable to the UPS Canada Customs Brokerage Department, not to Concept2. If you have a UPS Canada shipper account, these fees will be included in your weekly UPS bill. If you do not have a UPS Canada shipper account, you can either contact UPS Canada to provide payment in advance of delivery, or UPS will collect these fees at the time of delivery. The fees for clothing and accessories vary based upon the total value of the order and are also payable to the freight carrier.

With UPS shipments, you will receive a UPS tracking number by email once your order leaves Vermont.

Postal Service

Orders valued at less than USD $300 (with the exception of the items listed under UPS Shipments above) generally ship via the United States Postal Service, which does not charge a brokerage fee as UPS does. If your order meets this criteria, we will change the shipping carrier to the Postal Service when we process your order. Please note that tracking information is not available for orders shipped via the Postal Service. Transit time usually takes 1–2 weeks from the time of shipment.